We reply to most emails within 24 business hours. Be sure to include your order number.

Home

Account

Avara

US Shipping

International Shipping

Where do you ship?

Can I change my order?

Do you need to change your shipping address?

When can I expect my order to ship?

Can I cancel my order?

Can I add a discount code to my order?

Where is my package?

Route

How does pre-order work?

Orders & Shipping

Can I use more than one promotion or discount code?

How do I use an Avara gift card?

Where is my virtual gift card?

When will I receive my refund?

Do you sell physical gift cards?

Can I get my return shipping refunded?

Payments & Refunds

What is your return policy?

Where can I return my items?

Do you have a modified policy?

Which items are final sale?

Do you offer store credit?

How do I return a damaged item?

How do I return a gift?

What is Loop Returns?

Can I combine returned orders in a single package?

Why haven't I received a return QR code or shipping label?

Returns

Where can I find Avara in store?

Can I pick up my order in store?

The Retail Store

Can I get more information on sizing or fit of a product?

How do I unsubscribe from marketing emails and text messages?

Why am I not receiving emails from Avara?

Photography Disclaimer

Other

What is ID.ME?

How can I get a discount code?

Exclusions

Promotion Rules

Promo Terms & Conditions

Free standard shipping in the U.S. on all orders over $100.

Everything you need to know about payments & refunds.

Find more information regarding our return policy.

Learn about our current terms and conditions.