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<p><span id="isPasted" style="font-size:11.5pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If your item is damaged, contact us within 48 hours of receiving your order and include a photo of the damaged item.&#xA0;</span></p>

If your item is damaged, contact us within 48 hours of receiving your order and include a photo of the damaged item.

How do I return a damaged item?

Returns

US Shipping

International Shipping

Where do you ship?

Can I change my order?

Do you need to change your shipping address?

When can I expect my order to ship?

Can I cancel my order?

Can I add a discount code to my order?

Where is my package?

Route

How does pre-order work?

Orders & Shipping

Can I use more than one promotion or discount code?

How do I use an Avara gift card?

Where is my virtual gift card?

When will I receive my refund?

Do you sell physical gift cards?

Can I get my return shipping refunded?

Payments & Refunds

What is your return policy?

Where can I return my items?

Do you have a modified policy?

Which items are final sale?

Do you offer store credit?

How do I return a gift?

What is Loop Returns?

Can I combine returned orders in a single package?

Why haven't I received a return QR code or shipping label?

Where can I find Avara in store?

Can I pick up my order in store?

The Retail Store

Can I get more information on sizing or fit of a product?

How do I unsubscribe from marketing emails and text messages?

Why am I not receiving emails from Avara?

Photography Disclaimer

Other

What is ID.ME?

How can I get a discount code?

Exclusions

Promotion Rules

Promo Terms & Conditions

How do I return a damaged item?Updated a year ago